Refund policy

We want you to receive healthy plants and the correct products. Please contact us before sending any item back.

Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a plant or other item arrives damaged, is faulty, is significantly different from its description, or is the wrong item, please contact us within 7 calendar days of delivery where reasonably possible at summergarden222@gmail.com. Include your order number and clear photos of the plant, packaging and issue taken as soon as the problem is noticed. Prompt notice and photos help us assess the condition of living plants.

Because plants are living products and biosecurity restrictions may apply, we will usually resolve a verified quality issue without requiring the plant to be returned. Depending on the circumstances and the Australian Consumer Law, the remedy may include a refund, replacement or another appropriate remedy.

If we ask you to return a faulty, damaged or incorrect item, Summer Garden will arrange or reimburse the reasonable return shipping cost. Please do not send anything back unless we have provided return instructions.

Change-of-mind returns

We do not accept returns or provide refunds for change of mind, including a change in preference or an unsuitable selection. This does not affect your rights where a product fails to meet a consumer guarantee under the Australian Consumer Law.

Refunds

Once a refund is approved, it will be made to the original payment method. Your bank or payment provider may take additional time to show the refund. A physical return is generally not required for verified plant quality issues unless we specifically request one.

Order cancellations

We do not currently offer automatic order cancellation. If you need to change or cancel an order, contact us immediately and we will help where possible before the order is processed or shipped. This does not limit any rights you have under the Australian Consumer Law.

Contact us

Email: summergarden222@gmail.com
Phone: +61 422 998 891

The 7-day notification period helps us assess time-sensitive plant issues. It does not exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.